Frequently Asked Questions

Contact us at admin@expertaupair.com with any questions that are not answered here, or call us.

Family Before Signing Up

  • Why should I choose Expert AuPair? In short, we're affordable and efficient, and we have excellent au pairs. Our standard au pair insurance has a zero deductible for covered expenses, and our St Petersburg, Florida training includes in-person CPR training, that has saved lives.
  • What will I pay for childcare? Our fees are significantly lower than some other agencies, so first-year families who house their au pair for a year pay only about $346 per week, averaged over 51 weeks. Families whose au pair extends with them can pay as little as $311 per week for their second year. Families are also responsible for room, board, and other incidentals such as car insurance.
  • What if I already have a candidate? We can help you! We call such cases "prematches", and they are fine if you and your au pair qualify. Please see our special offers page for more details, and take advantage of our prematch discount!
  • Can I apply today? We'd love to hear from you! Please register as a family by clicking the button below!
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Family Before Arrival

  • When will my au pair arrive? We have arrival dates which are normally every other week. Au pairs almost always arrive in St Petersburg on Sunday, and transfer on Fridays to host families. Typically, your au pair will arrive at your local airport, early on Friday evening.
  • Where will I meet my au pair? You will meet your au pair at your local airport. It's always a nice touch if you can help your children to produce a sign to welcome your new au pair to your family.
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Family After Arrival

  • My au pair is my employee -- does that bring with it any responsibilities? How do I make sure she stays a whole year? You should remember that your au pair is an employee and has the right to expect her/his pay on time and in full, and to be treated appropriately. Your au pair's immigration status restricts her to 10 hours per day, 45 hours per week, working for you (and only for you).

    The best way to make sure your au pair stays the whole year is to communicate clearly with her, and to live up to your promises made before employment started. Above all, treat her like a member of your family. We want each of your au pairs to be a part of your children's lives forever.
  • Is there any employment paperwork? Yes. A the federal level, you should get an EIN (if you don't have one already), you should complete an I-9 with your au pair, and you should report salaries at the end of each year on form W-2. In general, no withholding of tax is required. There may be additional city and state requirements . We strongly recommend that you pay this by check in case there is any confusion about the amount paid.
  • How does my au pair get a Social Security Number? Your au pair can go to the Social Security Administration, at least 10 days after her arrival in the United States, to apply for her number, and offices can be found online at www.ssa.gov. We provide instructions in training, detailing how to apply.
  • How does my au pair get a driver license? This varies by state. If you have any trouble with this, please let us know. Most states collect Social Security Numbers as part of the process, and so it can take a few weeks for an au pair to be licensed after they have arrived with your family. That said, au pairs with foreign licenses are authorized temporarily to drive on their foreign license. Please contact your state's DMV and your car insurance company for their individual policies.
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Au Pairs Before Signing Up

  • Why should I choose Expert Au Pair? The most common reasons au pairs choose us are that our program is affordable, we have a great training week in the Florida sunshine, and we really care about our au pairs. You even get to travel home with two bags!

    We're efficient and experienced, and we're sure that you will enjoy your time here if you travel with us.
  • What will it cost me to be an au pair? We charge $500 for each au pair, and you have to pay the Embassy fee of $160 also. There are airfare supplements if you're coming from a long way away, but our fees never exceed $1,000.
  • What if I already found a family? This makes you a "prematch", and you and the family should apply in the normal way, and let us know that you're matched with that family.
  • How can I apply today? Just click the button below to start the application process.
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Au Pairs Before Matching

  • How will I be matched with a family? We send your application to families. Most au pairs are matched quickly, and you can increase your chances of matching quickly if you reply immediately to host families.

    If you're in a hurry to match quickly, we recommend that you also visit sites like aupair-world.net or findaupair.com to try to find a family yourself. You'll still need an agency to help with your paperwork (that's us) and to make sure the families are legitimate. There is a discount doing it this way. Whenever you visit a third-party site, be careful, since only Expert AuPair families have been checked. Never send families money or send money to their "Travel Agency".
  • What happens when I am matched? We collect any remaining paperwork, make sure you have an employment contract with your host family and arrange your interviews.
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Au Pairs Just Before Arrival

  • How do I get my plane ticket? Most tickets now are electronic, so you go to the airport with your confirmation. You pick up your boarding passes there. We send detailed arrival information about how to meet us when you land.
  • What happens in St. Petersburg? We provide transfer to your hotel. We pay for your stay, which normally is for five nights. Breakfast and lunch are provided, but you should bring some money for dinner.
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Au Pairs After Arrival

  • What happens if I am not getting along with my family? It's obviously better to get along well with your host family, and the most important thing you can do is to communicate clearly with the family, for example by having regular meetings to talk about how the kids are doing.

    Sometimes, things don't work even though communication is good. Please call your local representative. She will be able to mediate. If you still are unhappy, you can give your family notice that you are leaving. You will normally get two weeks room and board and then we may choose to rematch you a further two weeks (accommodation for the second two weeks would be at your expense). This will give you four weeks in total to find a new family.

    We do expect you to be flexible. You should expect to have to move to a different state if you rematch. However, every au pair who makes a concerted attempt to rematch, gets several job offers.
  • Can I extend my stay after the first year if I want to? Yes, you can. You need to have finished your education, and your family will need to pay a new (reduced) fee for the second year.
  • How do I get a Social Security Number? Visit your local Social Security Administration office. We provide instructions in training that explain which documents you need to take.
  • How do I get a US driver's license? This varies depending on the state in which your host family lives, but you normally need a Social Security Number, and you have to take a written test, an eye test, and a simple practical driving test.
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On The Way Home

  • How can I get my flight home? Once you have finished your education, 60 days before you fly, you can send a flight request. We will fly you within two days of your preferred flight, and from any airport in the continental United States.
  • Can I have my 30 days to travel around the United States? Yes, and not only do you have this time, but you can take two checked bags on your flight home, and you can fly from a different airport from your family's city. Just ask!
  • Will I have insurance during my last 30 days? Insurance is not provided after you stop working for your host family, but we can extend your insurance. The current cost is only $2.50 per day.
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